What’s the Role of a Non-Tech Founder?

An interesting article popped up on Harvard Business Review Blog saying “Tech Startups Need Non-Techies to Succeed” which touches upon very important elements startup founders need to think about.

In today’s age where software development is all the rage, and having a tech co-founder is seen as a must, many forget that a great company is not built on the product alone, but rather on a combination of product, marketing, sales, and overall good business planning.

Consider the software industry, where we have successful brands like Windows and Oracle. While these two firms have world-class intellectual properties, I think their true innovation is in the pricing model around their businesses. – Ndubuisi Ekekwe

Yup, the author’s right. At every event or meetup I attend, there is always a handful of startup founders that are building great new social-mobile apps. How are you going to monetize? What is your pricing and distribution strategy? I ask… only to hear “oh, we’ll think about that later, after we raise some VC money”. OK, good luck in going down that path!

Who needs business co-founders?

According to the Startup Genome report, “business-heavy founding teams are 6.2x more likely to successfully scale with sales driven startups than with product centric startups”. This makes sense, and the report also points out that “balanced teams with one technical founder and one business founder raise 30% more money“.

The fact is, a well balanced founding team is key for success.

While a lot of attention in the software startup is paid to the technology stack, prototypes, and the like, movements such as the “lean startup”, and “customer development” are getting a lot of traction because they bring to technology founders the common business sense they sometimes lack.

Steve Blank‘s customer development process, which talks about the business model canvas, for example, is a typical exercise someone with an MBA would know instinctively. For a programmer, not so much.

Who’s in the team?

There are many views about who should be in the founding team. Dharmesh Shah,  co-founder of the successful VC-backed HubSpot argues that first comes the Developer, followed by a Designer, an Inbound Marketer, and a Sales person. Naval, from VentureHacks, has a post about the power of two, a developer and a sales guy.

Enterpreneur turned investor, Manu Kumar, once gave a talk at an event I attended where he laid out his view of the perfect team. He said the founding team should have the following skills: developer, designer, and business. It could all be part of one person’s skillset but this is hard to accomplish, usually there are two or three people representing these skills.

A similar question on Quora has elicited many responses, some similar to what I outlined above, some a bit different.

Some food for thought.

Are You Feeling Lucky?

What luck has to do with it? It seems many startup founders feel like some are luckiers than others. The solo entrepreneur that got that big VC deal. That team of nobodies that was bought by Google. Or even those guys that you met at the coffee shop and didn’t seem to know what to do and now are going for an IPO. Luck?

What doesn’t kill me makes me stronger

A really good article published by the New York Times written by Jimm Collins and Morten T. Hansen explores the events that can shape a company. It talks about how Bill Gates made it big, and at first you may think he was extremely lucky. But if you dig further, you can see that the series of events that led him to be successful with Microsoft could as well have taken many more people in the same direction. Why didn’t others, equally positioned to reap the rewards, succeeded?

“When the time came to execute on their good fortune, they stumbled. They didn’t fail for lack of good luck. They failed for lack of superb execution.”

Execution is the key word used by the authors and one you have certainly seen elsewhere. VCs, Angels, and experienced entrepreneurs all talk about execution. You have this great idea for a Facebook killer? A revolutionary iPhone app? A ground-breaking enterprise software? Great. So do hundreds of others. What will ultimately decide who is successful is how each person (or team) executes.

Bad Dreams

It is also interesting that the article talks about the bad moments that every company faces. And you know of many, for sure, that have stumbled again and again only to finally find their mojo and come back with a vengeance. Startups that fail abound, those that succeed are rarely remembered for their darker times because they were able to learn, overcome them, and become better.

The Question You Face

The question you and all of us startup founders face is not whether we’ll be lucky. Is whether we’ll be able to identify lucky events and how we respond to them. As the authors put it:

“There are smart decisions and wise decisions. And one form of wisdom is the ability to judge when to let luck disrupt our plans. Not all time in life is equal. The question is, when the unequal moment comes, do we recognize it, or just let it slip? But, just as important, do we have the fanatic, obsessive discipline to keep marching, to push the opportunity to the extreme, to make the most of the chances we’re given?”

Check out the full article, it’s worth it.

Behind the rise of Jeff Bezos and Amazon

There’s an interesting writeup on Wall Street Journal, “Birth of a Salesman“, about the early beginnings of Amazon.com and how Bezos started it all.

Read the full article here.

Cool Startups at Pitch San Francisco

Pitch San Francisco ’11 is now over. An interesting gathering of over 90 startups presenting their products and services to VCs and the public, ended with the following winners:

Congratulations!

More Cool Startups

But other startups are worth mentioning. For example:

  • DealAngel: Could potentially do for hotels what HipMunk did for air travel, DealAngel has a proprietary algorithm that statistically compares hotel deals in an area to tell you which ones are actually good deals in a beautiful display that makes it easy to spot hotels and the best deals. According to Co-Founder and COO Bob Rogers, Expedia, Orbitz and the usual travel sites are not completely transparent when it comes to presenting you with the best price and they are aiming at disrupting this market. If they can crack the code and present users with a better way of saving on travel, that’s a huge market potential.
  • Let’s Listen: Yet another music site? Not quite. Let’s Listen is unique because it allows you to listen to music with your friends, online. It basically allows you and your friends to share your music library, then select a song to play and everyone will listen to the song at the same time while chatting. Simple, yet powerful. At first I was skeptic, but after watching my 15-year-old niece chat with her friends on Skype for hours while listening to music, I’m sold. Worth checking out.
  • CheckInOnMe: Want simple tech that works? I was impressed with this service. Imagine you are a girl leaving that late night study session at the college library, preparing for tomorrow’s exam. Now you have to walk all the way through the parking lot to your car or bus station. You activate CheckInOn.Me and every few minutes you get a text checking in on you. If you reply to the text, everything is fine. If you fail to reply or you reply without using the correct pass phrase, the service will alert your friends and family (you decide who) that something is not right. Is simple SMS tech used in a clever way. The possibilities are many (families checking on their kids, realtors going to other people’s homes, even babysitters).

If you missed this year’s event, make sure to sign up for the next one!

Market Size: Either You Believe or You Don’t

The question that seems to be a deal killer, no matter what type of product you are building, is the market sizing one. It comes in various formats:

  • “What is the size of the market?”
  • “How big can this get?”
  • “What are the growth prospects?”

Among others, is a key question that often turns off potential investors. Especially if you can’t answer it “correctly”.  A nice post by Bryce Roberts titled “You can never size a market in Excel“tackles this pesky problem entrepreneurs face and gives sound advice:

“An investor’s instinct around something as fundamental as whether your business can reach the scale needed for venture capital returns is one that won’t be found scouring the latest market forecasts from Forester or Goldman Sachs. It won’t be found in endless meetings and it won’t be found in detailed financial forecasts or market sizing exercises.

It will be found in the connection an investor makes to you, your product and your vision. Either they will believe it or they won’t.”

It is a refreshing view on the question of market sizing. And also tells you a bit about how to assess whether the investor in question will be really a good match with your startup.

Check out the full article here.

Bootstrapping to Success

Rob Walling, from Micropreneur Academy, has a great post about successful startups that bootstrapped their way to becoming profitable. It’s a great list and nice tales that gives us bootstrappers more incentive to keep on going!

Check out “Ten Highly Successful Bootstrapped Startups” for the full article.

 

Avoid the Common Blunders When Pitching Investors

Probably not much new, but always a good “back to basics” kind of article that is a good refresher for new and seasoned startup founders a like.

Five Worst Mistakes Entrepreneurs Make When Pitching Angel Investors“, from Entrepreneur.com gives you the problems and the fix for each potential blunder:

Mistake No. 1: You don’t explain what problem your business solves.
The Fix: Share why customers will buy your product or service.

Mistake No. 2: You offer too many facts and numbers.
The Fix: Tell a story.

Mistake No. 3: You tout sales forecasts.
The Fix: Focus on the benefit your business offers customers.

Mistake No. 4: You’re too attached to your business plan.
The Fix: Embrace new revenue opportunities.

Mistake No. 5: You discuss ownership stakes.
The Fix: Save it for the follow-up.

Check out the full article, here.

The Secret Language of Entrepreneurs

Dictionary by jwyg @ flickrThis is a pretty funny (and true, I have to admit) list of terms used in the startup scene, be it Boston, New York, or Silicon Valley.

Stephanie Kaplan, Co-Founder & CEo of Her Campus Media, tells us what commonly used phrases really mean, so that next time you think you got that VC interested, think twice. For example:

  • We’re swamped right now: 1. I can’t deal with you right now; also: You’re annoying me (See: “Check back with me in 6 months”) 2. (In rare cases) We’re actually super busy right now.
  • This week is crazy for a call, so why don’t you just shoot me some ideas via email?: You are not worth taking the time for a phone call.
  • That sounds really interesting: I have no idea whether your offer is good for my company or not, so I’m going to say the most neutral thing possible for now until I talk to my advisors.
  • Our web team is slammed right now: My technical co-founder is really busy.
  • Let me check with legal: Let me put the phone down for a minute and ask my co-founder.
  • Let me check with accounting: Let me put the phone down for a minute and ask my co-founder.
  • Let me check with the web team: Let me put the phone down for a minute and ask my co-founder.
Check out the full article, “Entrepreneurese 101here.

How to Turn the Table When Pitching Your Startup

Jester by mrpolyonymous @ FlickrIf there’s a subject every startup founder fears, is the pitching / fundraising. No matter how many pitch sessions, competitions, and training you do there is still room for improvement. But, as my kung-fu instructor used to say “practice doesn’t make perfect, perfect practice makes perfect!”. You’ve gotta know how to pitch right to be able to raise capital.

The Perfect Pitch

A recent Mixergy interview with Oren Klaff (author of “Pitch Anything“) is a great source of material to better understand the dynamics of the perfect pitch. A key concept he talks about during the interview is turning the table and instead being the jester performing in front of kings, make the VCs, Angels, Private Equity guys the ones who have to perform to get the privilege to fund your business.

Easily said than done? Sure,  but the interview is worth watching for great insight into how to better prepare yourself for the fundraising presentation.

The Jester is Not You

Throughout the interview Oren talks about key concepts he discovered that allowed him to get multi-million dollar deals. Here are a few:

Turn the Table: When you come in for a meeting with a VC or private equity firm, usually right in the beginning they will spend a few minutes introducing you to their partners and telling you about their company. Turn it around and instead suggest you pitch right away and have them at the end talk about their company in the context you presented. This will save you time and will put you in a stronger position.

The Big Idea: Instead of being too quick to dissect your pitch, talking about the market, opportunity, distribution, etc. think of the Big Idea. Capture the painful problem you are trying to solve and tell the audience (VC, Angel, etc.) how you can solve it. Your big idea should trigger an emotional response, be insightful. You want people to start thinking/saying “wow, I didn’t know that! That is very interesting. I want to learn more.”

Creating Tension: If you had two, three, five hours to pitch someone you probably could convince them that your idea is good and worthy of investment. But you have 20 minutes of their attention, so you have to use tension and novelty. When you lose the neediness, when you push people away, that is when the most amount of capital is raised. Be direct, forthright, not supplicating.

Want an example? This is a great clip to watch:

(Don Draper, from Mad Men, giving a pitch).

Novelty: People come to meetings or talk to you to learn about new things, meet interesting people, learn about places and ideas they have not heard about before. The second people can interpolate, extrapolate, figure out, or create a pattern on what you’re doing, they are checked-out and gone. Don’t use the same powerpoint deck template everyone uses, try something different, show that you are different. Peak their interest in you and your idea.

Big Picture: Don’t let yourself get bogged down during the pitch by detailed questions that want to escape the “big idea” frame, because that’s just a way they are using to filter you and go from an emotional to analytical frame of mind. So when asked about revenues, put that off by saying you have them and will get to that later but let’s just focus on the big picture first, the whole concept you are trying to present. You only have 20 minutes (even if the meeting is scheduled for one hour, you only have 20 minutes of their attention anyways), so better make it count and focus on the big important things.

The Full Interview

MixergyIt’s worth checking out the full interview at Mixergy. Andrew asks detailed questions and Oren is a great speaker. Definitely worth watching.

Now I Feel Old! List of Young Entrepreneurs by Inc.

As if I haven’t already been thinking that the grey hairs on my head have been taking more space than usual, Inc Magazine just published a list of “30 Under 30“, telling us that a lot of the startups we know, use, and love have founders who are (ghasp!) under 30 years of age!

Some of the companies you undoubtedly have heard of:

  • 99designs (Matt Mickiewicz, 27)
  • Dropbox  (Arash Ferdowsi, 25; Drew Houston, 28)
  • Foodspotting (Alexa Andrzejewski, 27; Soraya Darabi, 27; Ted Grubb, 29)
  • Grasshopper (Siamak Taghaddos, 29; David Hauser, 29)
  • Hipmunk (Adam Goldstein, 23; Steve Huffman, 27)
  • inDinero (Jessica Mah, 21; Andy Su, 20)
  • Instagram (Kevin Systrom, 27; Mike Krieger, 25 )
  • Onswipe (Jason Baptiste, 25; Andres Barreto, 24; Mark Bao, 18)
  • Quora (Adam D’Angelo, 26; Charlie Cheever, 29)
That’s quite a list. Check out the full listing of all 30 companies at Inc’s website